Frequently Asked Questions

  • How do I pick the right AIR-FUSION scent for my home?

    This is actually pretty easy! You can choose based on the different areas of your home and your personal preferences. For instance, you might want to go for a relaxing lavender scent in the bedroom to help you sleep better, while a fresh ocean breeze or woodsy scent could be perfect for the living room to make guests feel welcome. You can also check out our “Scent Guide” on the website for more info on which scents work best in different spaces.
  • Can I use AIR-FUSION products around pets?

    Most of our products are pet-safe and have been tested to ensure they won’t harm your furry friends. However, just to be safe, we recommend testing a small area first when you try a new product to see how your pet reacts. If you notice any discomfort, stop using it immediately and consult your vet.
  • What unique scents does AIR-FUSION offer?

    We specialize in creating tropical island-inspired scents like Coconut Breeze, Tropical Rainforest, and Sunset Beach, giving you the feeling of being on a relaxing vacation. We also offer classic scents like lavender, citrus, and jasmine to suit different tastes. Each scent is carefully crafted to ensure it lasts long and smells naturally fresh.
  • How long do AIR FUSION fragrances last?

    Our car air fresheners typically last 4-6 weeks depending on usage conditions, temperature, and ventilation. Home fragrance products may last longer when used in enclosed spaces. For best results, avoid direct sunlight and extreme temperatures.
  • Do you offer free shipping?

    Yes! We offer free standard shipping on orders over $13.9 within the continental United States. Free shipping promotions may vary during special sales events.
  • How can I track my order?

    Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
  • What is your return policy?

    We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return unused, unopened products within 30 days of delivery for a full refund. Due to the nature of fragrance products, opened items cannot be returned for hygiene reasons.
  • How do I initiate a return?

    To start a return, please contact our customer service team at [support@air-fusion.com] with your order number and reason for return. We will provide you with return instructions and a return authorization number.
  • When will I receive my refund?

    Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
  • What payment methods do you accept?

    We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Shop Pay, and other secure payment methods. All transactions are encrypted and secure.
  • Is my personal information secure?

    Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We never store your credit card details on our servers. For more information, please review our Privacy Policy.